Device and Testing Info

FAQ

Thank you for your interest in testing your device with the International Emergency Response Coordination Center (IERCC). We are a private company that monitors your device and coordinates Search and Rescue missions initiated by alerts received from your device.

Should I submit a request to test my device?
Yes! Please submit a test request every time you wish to test your device. If the IERCC is not aware that you are testing, local emergency services will be dispatched to the device’s location and the emergency contacts in the profile will be contacted.

How can I request to test my device?
Please request a Test Request Form by sending a test request to the IERCC. Once you have filled out your request email and submitted it to the IERCC, the IERCC will send you an email to confirm the test date/time and provide additional testing instructions. If you have any specific test instructions that you would like for the IERCC to follow, please list it in the “additional test instructions” field on the Test Request email.

How much does it cost to test my device or activate my SOS?
The IERCC does not charge when you activate your device. If it is a real emergency, the responding agency may charge you for the resources used.

What should I do during my testing time?
Please review the test instructions below.

TEST INSTRUCTIONS:
1. At the time of the test, be sure the device has a clear view of the sky.
2. Activate the SOS on the device.
3. Once the IERCC receives the alert, a message will be sent to the device confirming that we received the test SOS activation (if your device has two-way message capabilities).
4. The IERCC will contact you at the number provided on the test request form to discuss the test and answer any questions you may have.
5. Cancel the SOS once the test is complete.

TEST INSTRUCTIONS (Iridium Extreme and Inmarsat Devices):
1. At the time of the test, be sure the device has a clear view of the sky.
2. Activate the SOS on the device.
3. If the device is setup properly, the IERCC should receive a phone call from the device, as well as receive the alert in our monitoring system.
4. The IERCC will contact you at the number provided on the test request form to discuss the test and answer any questions you may have.
5. Cancel the SOS once the test is complete.

Does the IERCC pay for Search and Rescue services?
No. The IERCC does not pay any costs associated with Search and Rescue operations. However, you may purchase a GEOS SAR benefit (prior to your trip) that will help cover or reimburse you for the cost of a rescue. Terms and conditions apply.

For a real emergency, what resources will be sent out to the location?
The resources that are used for the rescue will be determined by the responding agency.

If I activate in ________ area, are you able to send assistance?
The IERCC has an extensive network of emergency services and Search and Rescue organizations. We have coordinated over 11,000 rescues in 198 countries and territories. Read some of our rescue stories here.